All rights, including copyright, in this website, are owned by or licensed to The Lilac Room. You may not modify, repost or distribute for any purpose. Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of The Lilac Room.


All items are subject to availability. As the website automatically monitors stock levels, it should be the case that the item you are intending to purchase is available, if an item is showing as in stock. However, if for any reason, the goods you are ordering are not available, we will inform you as soon as possible


The dimensions and sizes stated are approximate only. All prices are displayed inclusive of VAT. The Lilac Room has taken every care in the preparation of the content of this website, however, whilst we try and ensure that all prices on our website are accurate, some errors may occur. If in the event, we discover an error in the price of goods you have ordered we will inform you as soon as possible. You will then be offered the option of re-confirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you have already paid for the goods and then subsequently cancel, you will receive a full refund. We endeavour to display on the website the colours as accurately as possible, however, as the actual colours are dependent on your screen, it is not possible to guarantee that the colours displayed on your screen will accurately reflect the colour of the product on delivery. The Lilac Room disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on the lilacroom.co.uk website to the extent permitted by applicable law. The Lilac Room shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.


The Lilac Room makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and filter out anything that may damage it. The Lilac Room shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


It is possible for you to correct errors on your order up to the point at which you click on submit on the final page of The Lilac Room ordering process.


Provide that you have supplied your Email address we will notify you by email, as soon as possible to confirm receipt of your order and email. We will Email you again to confirm dispatch of the products. Your order will be accepted upon dispatch of the product(s) ordered


For Various reasons, such as security checks and strikes there may be occasions when the delivery of your order will be delayed. When we are aware of the delay we will strive to keep you informed.


All items must be paid for before dispatch of goods. If payment is subsequently refused, for any reason, The Lilac Room reserves the right to demand the return of goods. These goods must be complete and with original labels and, in the instance of clothing, must be unworn, and with such other materials that accompanied the goods when shipped to you. We will seek further legal options if you are unable to fulfil these conditions.


If you would like to return your purchase for a refund we are happy to accept this so long as it is in its original packaging, has not been used, has all of the tags and tickets still attached and shows no signs of having been worn. Where items such as manufacturer tags, special packaging (including original shoe boxes, internal packaging, original shoe boxes, and dust bags) are included with your purchase, these constitute a part of the goods supplied. Therefore, they must be returned along with your purchase. Refunds will not be made where these items are not included when returned to us. To ensure that your return has been received by us, products must be returned using a postal or courier service requiring our signature upon receipt.  We regret we will not accept liability for goods returned to us where a signature has not been required.


For a full refund we will need to have received the returned items within 14 days after receipt by the customer. Where goods are returned significantly later than that 14 day period, we reserve the right to either return the goods to the customer or issue a credit voucher. The value of the goods returned less the expected cost of postage for when the credit voucher is used will reflect the value of the Credit voucher issued.


You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The Lilac Room shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account


Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of The Lilac Room or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


We may need to cancel an order if a payment address cannot be verified with the card issuer. When entering your address into the payment system please take care to always use your billing address as it appears on your statement.  We reserve the right to cancel your order and credit you immediately if, for any reason. we cannot verify your address or suspect you are not the rightful owner of the credit/debit card.


There is a process called Alternative Dispute Resolution that aims to provide a means whereby binding agreement can be reached at low cost to each party in the event of a dispute between us, as the retailer, and you, the consumer, should we fail to resolve the dispute satisfactorily. Should you wish to use this procedure you can find details of ADR providers here: www.ec.europa.eu/consumers/odr Please be aware that both parties have to agree upon which provider will be used to resolve any dispute.


Terms and conditions and possible legal notices on other areas of this website govern your use of The Lilac Room website. We reserve the right, from time to time, to change these terms & conditions.


The content of this website contained herein and any usage which results in a contract are governed by and construed in accordance with English Law. All contracts are concluded in English. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.


The materials on this website, unless otherwise specified, are directed at those who access this website from the United Kingdom.  On this website, The Lilac Room cannot determine that any products or services referred to are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.



If you have concerns or questions with respect to our Terms and Conditions, please feel free to contact us at info@lilacroom.co.uk. These terms and conditions do not affect your statutory rights.

The Lilac Room

8 George Street, Hastings, TN34 3EG

Tel: 01424 444414 info@lilacroom.co.uk

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