Below are some common questions our clients have asked before purchasing one of our products, if you have other questions, please contact us
Yes, we are open every bank holiday.
Please check the format of the discount code, it should be all capitals and no spaces. If you are still having problems, call 01424 444414
At this time, we do not offer international shipping and cannot accept credit cards from outside the UK.
The Lilac Room currently accepts Visa, Mastercard, Discover and American Express.
• For standard shipping, you should receive your order within 4-5 business days. Due to Covid_19 it may take a little longer.
We have selected the best courier company around to help get your items to you as quickly and safely as possible. DPD offer email updates on your order, tracking and have your correct information to get into contact when a delivery is missed.
We do offer exchanges. You will simply need to return the unused goods back to us and email us with the new item or size you’d prefer. Once your returned item arrives back to us, we can start the exchange process.
Returns are accepted for all items within 21 days of purchase. When your order arrived, it would have contained a returns form and address.
We are so sorry to hear your order has arrived in less than pristine condition! Please let us make it right. We can process a replacement order or issue a full refund.
Athough we strive for perfection, we are only human and sometimes the wrong items are shipped from our Shop. We are sorry for any inconvenience this has caused, and our customer service team is more than happy to help. Please call 01424 444414 so they can work to get you your goods as soon as possible.
We do indeed! We realise more than ever how important the environment is and stocking brands such as Thought, Nodova and Nomads is one step close to helping the planet stay happy. Check out our ‘ethical collection’ via our website to see our organic, vegan friendly stock.
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changed to orders. Returns can be initiated or call 01424 444414 we can try and stop the order before processed.
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